With the power of Natural Language Processing and Machine Learning skills, conversational interfaces (chatbots) have become revolutionary. The conversational bot brought a substantial improvement in many business processes for various industry domains.

Our FAQ chatbot is an excellent voice bot that can help you streamline several of your day-to-day problems. Let’s check out some of its everyday use cases you’re sure to love.

One Conversational Bot for Industry Verticals

Chatbots in Banking

Banks have been early adopters of the newest technology that has seen widespread commercial success. A report by Juniper Research claims that for every query that a chatbot handles, banks save four minutes of an agent’s time translating per query. By 2022, this will amount to billions in yearly savings. Chatbots in the banking industry are helpful for information gathering internally amongst employees in different branches and with a vast consumer base.

Chatbots are helping banks enhance customer satisfaction by answering a host of their queries within seconds. Bots answer common questions regarding account balance, utility payments, balance transfer, ATM locations, and more in a seamless and time-bound manner. With predictive analytics, the bots pick up the customer’s intent and answer accordingly. Also, some banks have developed bots that help customers block their cards instantly in case of theft or misuse. They ask specific questions about the card and send an OTP to the registered mobile number. Once fed, the card gets blocked instantly. With uninterrupted support 24/7, chatbots are creating meaningful customer relationships.

Chatbots in e-commerce

Behind the scenes of every popular online shopping website is a complex network of activities such as customer service, payments, promotions, tech support, logistics, market research, and more. Chatbots have become the only solution to all these complex problems of online retailers and marketplaces. Customers have numerous questions about shipping and delivery, both before and after making their purchases.

Building chatbots for e-commerce websites allow online stores to provide their potential and existing customers with information and updates on shipping and delivery. Generic and frequently asked questions on shipping can be fed into the chat script and give instant answers to the customers who request them. In addition to this, the online chatbots can extract real-time tracking information on any order and update existing customers on the status of their shipment, answer basic queries and complaints, and upsell and cross-sell products. They can also quickly deal with issues like cart abandonment with regular follow-ups.

Chatbots in Healthcare

 These days, chatbots are being used by leading health systems to facilitate a fully conversational discovery of their services and enable seamless time scheduling for their patients. Chatbots also help by presenting a quick way of checking a patient’s existing coverage, filing claims, and tracking the status of their claims. There are Medicine Reminders chatbots that can be easily programmed to remind patients to take medication. For pathology labs, a conversational chatbot let users instantly check the status of their pending reports, find nearby centers, show test information and prices, and enable faster query resolution by guiding the user through every step.

Chatbots in Education

Learning Through Chatbots provides a personalized learning environment to the students by analyzing their responses and how they go through the learning content. The bot may repeatedly assess the student’s level of understanding and present the next part of the lecture accordingly.

Chatbot’s instant messaging system makes it easy for the students to find information about the admission processes, assignments, due dates, or other important events. The bots answer students’ queries about the course module, lesson plans, projects, and deadlines to monitor the students’ learning progress. The chatbots provide personalized feedback to the students. They can analyze the students learning needs and recommend the learning content to them accordingly.

Chatbots for Travel

Chatbots can be a game-changer for the travel industry as they benefit both travelers and companies; they help both parties simplify the travel agreements. Travel chatbots are also enhancing the customer travel experience by guiding customers through every aspect related to travel.

Not only can they be used to book flights, but you can also find hotels, get general travel advice, book a rental car, and more. If you have a set budget, you can ask the messenger chatbot to recommend options within a specific price range. It can also update you with real-time changes such as flight delays, check-in details, and more.

Travelers also expect customer support services irrespective of their time zone, especially during international travels. Chatbots provide 24/7 customer service support to users to fulfill their needs and improve customer service.

Chatbot for Customer Support

Gone are the days when customers would file a complaint or question and wait until a human agent replied. With the advent of chatbots, customer support has mandatorily become a need of “being present 24/7”. An AI conversational bot understands human language and respond accordingly. Corporations train them with prequalified questions and answers such as invoice management, order tracking, and account management. These are simple and repetitive tasks that do not require the added value that humans bring. By prequalifying requests, managing simple questions, and routing customers to the right services, bots also allow support agents to focus on more complex tasks, improving efficiency and simplifying processes.

Live chat apps offer a cheaper alternative to help you cut down on team numbers and provide excellent customer service by tracking customer contact histories and providing people with immediate, non-urgent support.

Chatbot for Sales

Chatbots are trained to take instant real-time online orders and even help your customers with the product they want.

You also don’t need to worry about these chatbots giving cold and impersonal responses. Studies show that 45 percent of consumers don’t care who they are talking to as long as they get correct, practical, and handled quickly.

The quick response times that automated messengers offer can also be valuable during regular business hours. If a salesperson has inquiries from multiple clients at a time, they can’t provide immediate responses to all of them. Chatbots, on the other hand, can.  The bot could remind the individual it’s time for subscription renewal or send them marketing or informational materials. Based on the person’s purchase history, the bot can also suggest other items that might interest them. They can help you turn leads into customers more efficiently and provide you with data to inform your marketing and sales efforts.

And that’s not all!

Apart from this, chatbots can help sort time-consuming internal communications in a company that HR typically handles. Bots can streamline the entire process of communication, leaving no room for mistakes. Chatbots can schedule appointments, respond to frequent employee queries in a blink, and even entertain them!

Need help with a Conversational Bot?

With so many capabilities, you may think that implementing a chatbot is an expensive project. But think again! Chatbots can be very cost-effective if you hire the best talent. Researchers say that investment in chatbot technology is highly value-driven. And the icing on the cake? You don’t have to know coding or any programming language!

Want to know how you can build your FAQ conversational bot for free? Click here right now- contact@beyondkey.com

The post It’s About One Conversational Bot…for All Industry Verticals appeared first on Beyond Key.

The pace at which people have started accepting chatbots in their day-to-day life compels us to look to the future of this cutting-edge technology. Artificial Intelligence, NLP, machine learning and voice chatbots: all of them have given a serious boost to chatbots and made them smarter day by day. We are already comparing the way chatbots are now made responsive just like any human being, but does that mean we’ll soon see Chatbots replace humans? Well, the answer will always be ‘no.’ Humans have created chatbots and the technology which makes them work, and that will always be like that.

Chatbots have seen their increased acceptability in almost all industry verticals. More and more consumers are raising inclination towards the use of chatbots. The developmental trends of 2019 suggest that chatbots will be prepared to easily offer services which were previously only performed by human beings.

Let’s understand the 9 most probable trends for the development of chatbots in 2019.

1. Chatbots bringing revolution in technology and reach

Besides hand held devices and mobile phones, Chatbots have marked their presence on almost all social media channels and are now integrated with voice-based assistants like Alexa and Google Home. Enterprises are finding them an efficient and cost-effective way to give customer support around the clock. With advancement in technology like Machine Learning, chatbot training has become so automated and easy that they are becoming smarter. Artificial intelligence has given capability to chatbots to think somewhat like humans and NLP has made them understand human tone so well!

2. Voice chatbots making a big show

No one wants to type or read long messy sentences for a simple answer. Voice is the simple answer to this problem. Voice chatbots have been devised so customers don’t need to type in their questions or read out long sentences searching for their specific questions. Our Beyond Key Voice chatbot has also been developed with the same ability of talking. You can simply feed in your questions as an audio input and get an answer as audio output. Check out our voice chatbot features here.

3. Voice Chatbot more responsive as human beings

With the advancement of Machine Learning and Artificial Intelligence in today’s world, chatbot services are becoming more human-like and impeccable. Machine Learning skills have empowered bots with smooth training processes. Training of dumb chatbots has become so easy that companies do not mind investing in training bots rather than people! At least, they don’t resign after so much hard work!

On top of this, NLP has given a new edge to these robots. They can now listen to your voice commands in any accent and try to understand what you are talking about. If they find a suitable answer, they speak out or else abort the process or move you to a human agent for further conversation.

4. Machine learning utilized to next level

Ever wonder how Google and Facebook are always ready with ideas that interest you? With the integration of Machine Learning, chatbots are also built to understand your likings, needs, and requirements. Complete human-like conversation might not be in the cards soon, but with the integration of Machine Learning to build neural conversational agents, Voice Chatbots will be able to do more than just set alarms and make calls.

As the chatbots learn and act, companies can look forward to greater customer satisfaction and improved interaction. With chatbots adapting to the customer’s mood, revenues are bound to increase.

5. Flawless user experience due to NLP

Natural Language Programming (NLP) aids in providing a human experience and making chatbots interactive. They are empowered to easily understand questions with multiple utterances or the same question put forth in different ways.

Q: What is your age?

Q: How old are you?

The answer to both these questions is the same, but NLP helps the chatbot to understand the intent of the user and reply accordingly.

6. Bots for every industry vertical

Chatbots have been used in every industry and business for serving various purposes. Be it the banking industry to retail and consumer goods or education, healthcare, travel and tourism industry to big corporations trying to streamline their complex business process, Chatbots have found their space in virtually every industry domain and process.

Banks have enabled their customers to interact with chatbots to clarify banking queries. They can access and ask for account balances, bank statements, to transfer funds, create a deposit, saving and investment advice, and so on. People could use bots as personal fashion advisors for clothing recommendations, or ask trading tips from a finance bot, suggest places to visit from a travel bot, and so forth. Chatbots can sell your products for you because they’re online 24/7. Some chatbots are simply meant to quickly answer customers’ questions like FAQs.

At BeyondKey, we have also developed a FAQ Chatbot which can help you with quick responses in no time and help you save hours of customer support with lots of bucks as well.

7. Voice Bots replacing apps

This is particularly a thing of future. Virtual assistants are becoming more and more common. Just ask people whether they prefer to speak to Google or Siri to find or open something or going to the app and finding the information by texting. The answer with be speaking to Voice assistants or chatbots!

While the idea might seem a little farfetched right now, apps may start to become a thing of the past. This change almost certainly wouldn’t be a sudden one that everyone would have to adhere to at once, but the time is coming. For some people, apps have already phased out as chatbots become more reliable. So while the future of apps is uncertain, for Voice chatbots, it’s something to talk about loudly.

8. Chatbots present on every social media platform

Enterprises have understood one thing very well that now consumer demands have changed. They want you to be there where and when consumers are living with questions.

Social media presence makes you versatile, so our Chatbots are present on every social media platform available. Our chatbot developers have given the integration ability of chatbots with your fav social media sites, like websites, Facebook Messenger, Skype, Teams, Slack, Viber, Line, Telegram, Kik, Mobile SDK, and many more coming soon.

9. Chatbots giving new edge to customer support and answering simple questions

Chatbots are extremely helpful when customers are looking to solve simple tasks like changing passwords, answering basic questions from a FAQ list, or searching for a specific product from the huge product range of an online seller. Customers are excited to engage with robots especially when they exhibit some sense of humor or a personality that’s similar to a real human.

When you program your chatbot well, it can respond to customers’ messages instantly using your brand’s voice.

Happy to help!

BeyondKey has been exploring the vertical of conversational AI for many years now. With our adept team of developers, we have proudly helped clients in different verticals maintain their chatbots, from answering simple questions to customizing conversation flows. If you are an enterprise looking to implement voice chatbots, our team of experts would be happy to listen to your idea and help. Reach out to us for more information.

The post 9 Amazing Trends in Voice Chatbot to Watch in 2019 appeared first on Beyond Key.