Witness an empathetic Dynamics support services for all your needs
Issues like bugs, glitches, technical limitations, and errors are inevitable in any core digital system. However, they shouldn't impede your business's primary focus: growth. Instead, utilize our Microsoft Dynamics 365 support services to effectively tackle challenges:
- Lack of technical MS Dynamics 365 expertise.
- Relies on Dynamics 365 for everyday operations.
- Seeks to optimize the Dynamics 365 implementation.
- Aims to improve user adoption and system utilization.
- Risk management, data theft, and other regulatory compliance.
- Experiences technical challenges or inefficiencies with MS Dynamics 365.
- Filling the skill gap with on-demand Dynamics 365 integration, upgrades, or customization.
Our Services
All the services needed to fully manage
your Dynamics 365 system
As a Certified Microsoft Solutions Partner, Beyond Key can handle all your Microsoft Dynamics 365 support requirements from beginning to end. Whether your needs involve implementation support, assistance with upgrades, support for integration, or guidance on new features, we offer a full spectrum of services to meet your requirements.
Minimize delays with a stringent
escalation matrix
Assigning a single point of contact to each customer ensures prompt responses and timely assistance.
Access the assigned Single Point of Contact (SPOC) through Teams, email, and mobile phone.
Benefit from a multi-level escalation matrix to ensure swift resolutions.
Engage in monthly review calls with the SPOC and Support Head to discuss the status of your tickets.
Organized and well-defined Dynamics
Support Services
Gain unlimited assistance for any issues, supported by well-defined Service Level Agreements (SLAs).
Utilize a support portal for logging tickets with SLA definitions.
Have a Single Point of Contact (PoC) for each customer with contact details.
Our team processes support tickets efficiently for optimal speed.
Participate in weekly or bi-weekly customer calls.
Receive comprehensive monthly SLA and ticket-status reports.
Share your concerns with
our CRM Experts.
Get in touch
CRM Upgrade Services
We offer comprehensive upgrade services for customers looking to transition their on-premise Dynamics systems to the Azure cloud. Our support team ensures a hassle-free migration, delivering the best ROI and optimal performance in all circumstances. Our services include:
- Cloud assessments and mapping out a migration strategy tailored to the customer’s environment.
- Deep analysis of the current enterprise environment to assess upgrade compatibility.
- Early identification and mitigation of issues/risks that may arise during the upgrade process.
- Cost-effective and most suitable CRM upgrade approach.
- End-to-end upgrade support.
Our Microsoft Dynamics 365 support services are
categorized into three plans
Ticket
based
Hourly
based
Annual
maintenance
contract based
Our Key Differentiators
- Dedicated support department focusing on PISCES (Post Implementation Support and Customer Experience Services) approach.
- Team of skilled experts providing tailored fixes and solutions for Microsoft Dynamics 365.
- Comprehensive support for D365, AX, NAV, CRM, Power BI, and other Power platforms.
- Specialized teams based on different roles (Functional, Technical, Infrastructure) for efficient support.
- Oversight from experienced managers with 10+ years of experience to ensure quality and efficiency in issue resolution.
Enhanced partner
support
Broad Microsoft
expertise
Reliable and
certified partner
No annual
commitment
Complete
transparency
We cater to multiple industries.
Healthcare
Nonprofits
Manufacturing
K12 & Higher Education
Retail
Insurance
It has been great to work
with Beyond Key
Beyond Key was selected as our strategic partner to help implement the Dynamics CRM Sales module. They also assisted with the development of our dashboards in Power BI, and developed high-level user & administrative documentation.
The project team demonstrated to be highly skilled, organized, friendly and most importantly very flexible! Their flexibility was very much appreciated by our team as they accommodated seamlessly to our changing schedules and requirements. It has been great to work with Beyond Key in this project and I would undoubtably recommend them to others.
Tania Jordan Business Analysis Officer, CGIAR CGIAR System Organization
Why choose Beyond Key for your
Dynamics Support Services?
With our team of support experts, we strive to address every potential issue you may encounter within the Microsoft Dynamics 365 environment. While our offshore support team is based in India, we also offer onsite assistance as per your requirements.
Enhanced transparency and accountability through service delivery metrics.
Zero implementation risk and round-the-clock support for application and other issues.
Improved CRM adoption through user training.
Cost savings with long-term cost predictability.
Ensured business continuity and scalability.
Increased capacity to prioritize and resolve issues efficiently.
Ongoing monitoring and proactive maintenance.- Schedule a call to get complete assistance
Leverage true potential of your CRM investment with our Microsoft Dynamics 365 support services.
The real implementation journey begins post-implementation, as users start utilizing the system. This is where the need for a reliable partner arises—someone who not only comprehends user requirements but also delivers solutions that meet their expectations seamlessly.
