MS Dynamics 365
Customer Engagement
Consulting
Build Customer Relationships, Empower Agents and Stay
Agile in a Microsoft enviroment.
Microsoft Dynamics 365 Customer Engagement (CE) is a user-friendly and robust cloud-based Customer Relationship Management (CRM) platform that enhances the customer experience across all stages of the customer interaction journey.
Your trusted MS Dynamics Customer Engagement Solutions Partner
Beyond Key is a Microsoft Certified Solutions Partner delivering a complete suite of services for MS Dynamics 365 customer engagement consulting. We specialize in strategically managing the growth of your business while optimizing operational excellence. With extensive experience, we enhance business outcomes by utilizing holistic solutions that integrate CRM, Power Platform, Azure Cloud, Analytics, and AI.
Our Customer Engagement Expertise
Microsoft Dynamics 365 for Sales
- Prospects and Lead Prioritization
- Relationship Health
- Pre-built Dashboards
- Social Media Tracking
- Sales Insights
- LinkedIn Sales Navigator Integration
- Customer Intelligence
- Opportunity Management
- Partner Management
- Sales Mobility
Microsoft Dynamics 365 for Marketing
- Email Marketing
- Custom Landing Pages
- Lead Scoring
- Lead Nurturing
- Webinar Integration
- Surveys
- Campaign Designer
- Attendance Tracking
- Marketing Analysis
- Dashboards and Reports
Microsoft Dynamics 365 for Customer Service
- 360◦ View of the Customer
- Agent Enablement
- Omnichannel Engagement
- Case Routing
- Optimized Customer Access
- Real-Time Insight
- Behavior Analysis
- Automated Ticketing System
- IVR to lead capture
- Knowledge-base
Benefits of MS Dynamics CRM
- Provides a 360-degree view of your customer
- Maintain GDPR/HIPPA compliant contact details for members, suppliers and citizens
- Run branded, professional marketing campaigns and events
- Bring your old CRM data into your cloud CRM platform
- Comprehensive suite of tools for all your customer-facing interactions
- Real-time access to data through your CRM
- Available in the Microsoft Cloud and accessible on any device
- Dynamics 365 offers modular licensing for scale-ability of cost
- A CRM that supports multi-currency transactions
- Compatible with Microsoft’s Common Data Model for easy integration.
Business Value
We use a proven approach to deploy Microsoft Customer Engagement Consulting Solutions in a way that you get value on day one but can easily extend functionality later.
- Deliver the kind of omnichannel experience Millennial B2B buyers expect.
- Enhance customer experience by leveraging AI and advanced analytics
- Improve productivity across multiple business lines
- Better alignment between Sales and Marketing through automation
- Achieve up to a 75% increase in automatic product recommendation
- Secure up to an 80% increase in overall operational efficiency and 50% better reporting capabilities
- Reduce time to value Accelerate the speed of innovation of applications
- Up to 50% reduction in time to capture, fact-find journey by Customer Service Advisors
- Add new modules and Co-pilot AI-recommendations as needed.
Features of Dynamics 365 Customer Engagement
Make informed decisions and maximize the value of your existing customer data in a Common Data Model in a connected Cloud-based CRM.
- Common Data Model
- Personalized citizen service
- Automate Customer Support
- Track social sentiments
- Case history, Preferences, and Feedback
- Unified interface
- Single knowledge base
- Increase user productivity
- Omnichannel Customer Service
- Address operational inefficiencies
What’s in store for you?
ExploreAddress the major automation challenges with Microsoft Dynamics 365
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Business Process Flow
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Collaboration
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Automation
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Process Optimizing
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Customer Engagement
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Prospect Nurturing
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Sales and Marketing Sync
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Customer Support
Avail our Complimentary Assessment
The entire process of configuring and implementing customer engagement technology system effectively and professionally requires a huge level of expertise. As a certified industry expert and a Microsoft Solutions Partner, we offer MS Dynamics Customer Engagement consulting services across industries. We hold expertise in Dynamic 365, Office 365, Power BI and Microsoft Power Platform services.
- CRM Consulting
- Review and Assessment
- Licensing
- Business Processes Assessment
- Gap Analysis
- Business Process Flow
- Implementation Plan
- Budgetary proposal
- Deliverables
How can we help?
Microsoft Dynamics 365 adoption begins with strategy and consulting to address your specific digital transformation challenge. These are designed to help us understand company priorities and to ideate on how technology can help activate the digital feedback loop - the seamless connection between your customers, employees, and processes enabling your digital transformation.
- Requirement Gathering
- Change Management Consulting
- Envisioning Workshop
- Business Value Assessment
- Solution Assessment
- Solution demonstration
Microsoft Dynamics CE Consulting Services
We at Beyond Key help business with successful MS Dynamics 365 CRM implementations to make the most of their CRM investment. We’ll help you achieve end-to-end automation using a single cloud-based solution, all done in a secure Microsoft environment.
Dynamics Customer Engagement Consulting
On-demand Customizations
CRM Developer on Demand
MS Dynamics 365 Licensing
CRM Upgradations and Migrations
Reporting and User-specific access
Assessment of your existing CRM
CRM Training and On-going support
On-demand Integrations
Power Platform Development
Industries we serve
As a data analytics provider, Beyond Key helps companies from more than 30 different sectors to integrate, aggregate, and analyze diverse kinds of data from multiple sources to meet their specific departmental and organizational requirements.
Nonprofit Organizations
CRM Readiness Check
We’ll help you devise a process that is agile, and lets you spring on opportunities at a moment's notice. All done in a secure Microsoft environment.
Consider yourself ready for Microsoft Dynamics 365 adoption if:
- You have your existing customer data in hand
- You are using a legacy system
- You want to upgrade to a secure Microsoft environment
- You want embrace the cloud technology
- You want a CRM solution with no coding
- You want to collaborate your Sales, Marketing and Customer service
Why Beyond Key for MS Dynamics Customer Engagement Consulting?
Let Beyond Key serve as your single point of contact for your digital transformation. We can assist in seamlessly integrating your Dynamics 365 applications into your current systems, enhancing efficiency and providing your customers with the pertinent information they need. As a frontrunner in supporting Microsoft solutions, we're available 24/7, 365 days a year to ensure you maximize the returns on your investments in Dynamics 365 Customer Engagement license.
