MS Dynamics 365
Customer Engagement
Consulting

Build Customer Relationships, Empower Agents and Stay
Agile in a Microsoft enviroment.

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Beyond key - Microsoft Dynamics 365 Customer Engagement (CE)

Microsoft Dynamics 365 Customer Engagement (CE) is a user-friendly and robust cloud-based Customer Relationship Management (CRM) platform that enhances the customer experience across all stages of the customer interaction journey.

Beyond key - Trusted MS Dynamics Customer Engagement Solutions Partner

Your trusted MS Dynamics Customer Engagement Solutions Partner

Beyond Key is a Microsoft Certified Solutions Partner delivering a complete suite of services for MS Dynamics 365 customer engagement consulting. We specialize in strategically managing the growth of your business while optimizing operational excellence. With extensive experience, we enhance business outcomes by utilizing holistic solutions that integrate CRM, Power Platform, Azure Cloud, Analytics, and AI.

Our Customer Engagement Expertise

Microsoft Dynamics 365 for Sales

Prospects and Lead Prioritization
Relationship Health
Pre-built Dashboards
Social Media Tracking
Sales Insights
LinkedIn Sales Navigator Integration
Customer Intelligence
Opportunity Management
Partner Management
Sales Mobility

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Microsoft Dynamics 365 for Marketing

Email Marketing
Custom Landing Pages
Lead Scoring
Lead Nurturing
Webinar Integration
Surveys
Campaign Designer
Attendance Tracking
Marketing Analysis
Dashboards and Reports

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Microsoft Dynamics 365 for Customer Service

360◦ View of the Customer
Agent Enablement
Omnichannel Engagement
Case Routing
Optimized Customer Access
Real-Time Insight
Behavior Analysis
Automated Ticketing System
IVR to lead capture
Knowledge-base

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Benefits of MS Dynamics CRM

Provides a 360-degree view of your customer
Maintain GDPR/HIPPA compliant contact details for members, suppliers and citizens
Run branded, professional marketing campaigns and events
Bring your old CRM data into your cloud CRM platform
Comprehensive suite of tools for all your customer-facing interactions
Real-time access to data through your CRM
Available in the Microsoft Cloud and accessible on any device
Dynamics 365 offers modular licensing for scale-ability of cost
A CRM that supports multi-currency transactions
Compatible with Microsoft’s Common Data Model for easy integration.

Business Value

We use a proven approach to deploy Microsoft Customer Engagement Consulting Solutions in a way that you get value on day one but can easily extend functionality later.

Deliver the kind of omnichannel experience Millennial B2B buyers expect.
Enhance customer experience by leveraging AI and advanced analytics
Improve productivity across multiple business lines
Better alignment between Sales and Marketing through automation
Achieve up to a 75% increase in automatic product recommendation
Secure up to an 80% increase in overall operational efficiency and 50% better reporting capabilities
Reduce time to value Accelerate the speed of innovation of applications
Up to 50% reduction in time to capture, fact-find journey by Customer Service Advisors
Add new modules and Co-pilot AI-recommendations as needed.

Features of Dynamics 365 Customer Engagement

Make informed decisions and maximize the value of your existing customer data in a Common Data Model in a connected Cloud-based CRM.

Common Data Model
Personalized citizen service
Automate Customer Support
Track social sentiments
Case history, Preferences, and Feedback
Unified interface
Single knowledge base
Increase user productivity
Omnichannel Customer Service
Address operational inefficiencies

Beyond Key - Features of Dynamics 365 CE

What’s in store for you?

Explore

Address the major automation challenges with Microsoft Dynamics 365

Business Process Flow
Collaboration
Automation
Process Optimizing
Customer Engagement
Prospect Nurturing
Sales and Marketing Sync
Customer Support

Get A Headstart for MS Dynamics 365 Adoption

Avail our Complimentary Assessment

The entire process of configuring and implementing customer engagement technology system effectively and professionally requires a huge level of expertise.  As a certified industry expert and a Microsoft Solutions Partner, we offer MS Dynamics Customer Engagement consulting services across industries. We hold expertise in Dynamic 365, Office 365, Power BI and Microsoft Power Platform services.

CRM Consulting
Review and Assessment
Licensing
Business Processes Assessment
Gap Analysis
Business Process Flow
Implementation Plan
Budgetary proposal
Deliverables

How can we help?

Microsoft Dynamics 365 adoption begins with strategy and consulting to address your specific digital transformation challenge. These are designed to help us understand company priorities and to ideate on how technology can help activate the digital feedback loop - the seamless connection between your customers, employees, and processes enabling your digital transformation.

Requirement Gathering
Change Management Consulting
Envisioning Workshop
Business Value Assessment
Solution Assessment
Solution demonstration

Microsoft Dynamics CE Consulting Services

We at Beyond Key help business with successful MS Dynamics 365 CRM implementations to make the most of their CRM investment. We’ll help you achieve end-to-end automation using a single cloud-based solution, all done in a secure Microsoft environment.

Dynamics Customer Engagement Consulting

On-demand Customizations

CRM Developer on Demand

MS Dynamics 365 Licensing

CRM Upgradations and Migrations

Reporting and User-specific access

Assessment of your existing CRM

CRM Training and On-going support

On-demand Integrations

Power Platform Development

Industries we serve

As a data analytics provider, Beyond Key helps companies from more than 30 different sectors to integrate, aggregate, and analyze diverse kinds of data from multiple sources to meet their specific departmental and organizational requirements.

Manufacturing

Nonprofit Organizations

Education

Logistics & Transportation

Financial Services

Fashion & Retail

CRM Readiness Check

We’ll help you devise a process that is agile, and lets you spring on opportunities at a moment's notice. All done in a secure Microsoft environment.

Consider yourself ready for Microsoft Dynamics 365 adoption if:

You have your existing customer data in hand
You are using a legacy system
You want to upgrade to a secure Microsoft environment
You want embrace the cloud technology
You want a CRM solution with no coding
You want to collaborate your Sales, Marketing and Customer service

Why Beyond Key for MS Dynamics Customer Engagement Consulting?

Let Beyond Key serve as your single point of contact for your digital transformation. We can assist in seamlessly integrating your Dynamics 365 applications into your current systems, enhancing efficiency and providing your customers with the pertinent information they need. As a frontrunner in supporting Microsoft solutions, we're available 24/7, 365 days a year to ensure you maximize the returns on your investments in Dynamics 365 Customer Engagement license.