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Our client is a New York-based insurance company who offers short-term disability insurance to members across the nation.
Beyond Key developed a smart AI-based Voice Intelligence platform called ‘Tawq” which helps our clients track 100% of their customer calls, board meetings, and team meetings. It also helps to track agent performance score, get sentiments out of customer interactions, get sales, marketing insights, align with regulatory compliances and lot more.
Our Insurance industry client leveraged Tawq to improve customer service and enhance agent performance with intuitive and informative dashboards and reports.
To get more details about this amazing AI-based platform, download our case study now!
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