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Beyond Key is a leading software development and IT consulting company, specializing in custom solutions and leveraging transformative Microsoft technologies. With a sharp focus on AI, we utilize Microsoft technologies, including SharePoint, Teams, Dynamics 365, and Power Platform (Power BI, Power Apps, and Power Automate). Our innovative methodologies and expertise give businesses a decisive competitive edge.
AI-Powered Voice Assistant for Better Workforce Forecasting
About the solution brief:
An AI-based forecasting engine uses Random Forest models, rich time features, and APIs to predict call demand in real time. It cuts manual errors, streamlines scheduling, and syncs with SAP and cloud data. This boosts Workforce forecasting accuracy, lowers cost, and lifts service levels across fast-changing contact center environments today.
Challenges:
Manual spreadsheets cause errors, poor shift plans, and slow reaction to spikes or absences across complex sites daily.
Seasonal swings, intraday shifts, and events strain call center workforce management forecasting, making demand hard to model.
Data lives in many systems, with messy fields and missing values, so cleaning and integration delay insights often.
Bad forecasts drive overtime, idle time, high costs, and stress, while attrition harms training and service continuity.
Solution:
The engine uses Random Forest, time features, lags, and rolling stats to predict calls fast. It also works with an ai voice assistant to share forecasts with teams in simple words. A clear web app lets you pick dates, adjust AHT, and tune service targets. For omni-channel plans, ai-powered voice assistants can align with the same demand view. APIs link to SAP and cloud stores, so data flows in real time. Each voice ai assistant and dashboard stays in sync as patterns change. For the full solution and impact, please download the solution brief.
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Beyond Key's Power BI finance dashboard helped Breg consolidate and analyze financial data, enabling real-time monitoring and informed decision-making.
Beyond Key implemented Power BI-based Finance Dashboards for a leading Investment Advisory company to analyze financial health and improve decision-making.
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