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Beyond Key is a leading software development and IT consulting company, specializing in custom solutions and leveraging transformative Microsoft technologies. With a sharp focus on AI, we utilize Microsoft technologies, including SharePoint, Teams, Dynamics 365, and Power Platform (Power BI, Power Apps, and Power Automate). Our innovative methodologies and expertise give businesses a decisive competitive edge.
Automate support, reduce response times, and keep customers satisfied with intelligent AI-driven assistance.
About the Solution Brief:
As a renowned insurance company, our client manages a huge number of customer interactions related to policy information, claim status enquiries and coverage details. Serving an extensive customer base across the globe, they operate in a highly competitive market. Therefore, it is important for them to enhance their customer service operations while ensuring less dependency on traditional call centre models.
Business Challenges :
Customers are facing delays in addressing their enquiries, which can lead to dissatisfaction
High operational costs and call centre overheads are increasing as tasks are handled manually
Agents are often overwhelmed with routine questions about policies, claim statuses, and other general enquiries.
24/7 support is required to manage a higher volume of customer interactions and ensure better efficiency of customer service operations.
Solution :
Beyond Key deployed AI-Powered Support Agent to assist the client with automated routine customer service enquiries, streamlined workflows, and reduced operational overheads. To understand how Beyond Key helped their clients automate their operations and enhance customer satisfaction with round-the-clock support, please download this solution brief.
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Beyond Key's Power BI finance dashboard helped Breg consolidate and analyze financial data, enabling real-time monitoring and informed decision-making.
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