About the Client:
Our client is a nonprofit Federally Qualified Health Center in California, serving medically underserved communities. The organization offers primary care, dental, behavioral health, social services, and preventive care. With rapid staff growth and multiple sites, they focus on delivering all essential health services under one roof.
Challenges:
- Staff struggled to find policies, forms, and guides in SharePoint.
- IT responded to repeated support queries, stretching their capacity.
- Hundreds of how-to documents existed, but most went unused due to poor discoverability.
- New staff lacked easy onboarding resources.
Adoption of Microsoft 365 tools remained inconsistent. The organization needed a scalable way to connect staff with the information they required, while reducing IT strain.
Solution:
AIKA 365 was introduced as a knowledge assistant, making it easier for staff to access information directly from SharePoint. Curious about the full solution and its impact? Download the case study to learn more.
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